Returns and Refund Policy

At Bondi Beach International Clothing, we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Change-of-Mind Returns 

To be eligible for a change-of-mind return:

• Your item must be unworn and unused.

• Original tags must still be attached.

• The item must be in its original condition.

• You must provide proof of purchase.

To start a return, please contact us at oliver@bbiagency.com.au with your order number and the reason for your return.

Returns must be approved by Bondi Beach International Clothing before being sent back.

Once your return is approved, we will provide the return address and instructions on how to send your item back.

For change-of-mind returns, customers are responsible for the return postage costs.

Items sent back without first requesting a return may not be accepted under our change-of-mind returns process.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receiving it and contact us as soon as possible if your item is defective, damaged or incorrect.

Please email oliver@bbiagency.com.au with your order number, a description of the issue and photographs where possible.

We will assess the issue and work with you to resolve it in accordance with your rights under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

If an item is faulty or incorrect, Bondi Beach International Clothing will cover reasonable return postage costs where required under Australian Consumer Law.

Your consumer rights are not limited by our 30-day change-of-mind return policy.

Sale Items

Sale items are not eligible for change-of-mind returns unless otherwise stated at the time of purchase.

However, sale items remain covered by applicable Australian Consumer Law consumer guarantees. Nothing in this policy excludes your rights if a sale item is faulty or does not meet those guarantees.

Exchanges

If you would like a different size or product, please contact us at oliver@bbiagency.com.au.

Where possible, we can arrange an exchange. Alternatively, you can return your original item under our change-of-mind return policy and place a separate order for the replacement item.

For change-of-mind exchanges, customers are responsible for the return postage costs.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your change-of-mind return is approved, the refund will be processed to your original payment method. We aim to process approved refunds within 10 business days.

Please remember that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at oliver@bbiagency.com.au.

Refunds and other remedies for faulty products will be handled in accordance with the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.